Frequently Asked Questions (FAQ)

Why Should I Use LabsMD

• Are these test results accurate?
  Yes. All lab tests offered by LabsMD are fulfilled by an accredited medical diagnostic laboratory.
• Are the results confidential?
  We will always maintain strict confidentiality regarding your lab results and your personal information. Your physician or insurance company will not receive a copy of your lab results.
• Can I get a refund for tests ordered?
  Refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. No refund after 21 days from receipt of payment. Refunds are only issued for payments made using a credit card, any form of alternate payments method used are not eligible for refunds.
  
  House credit certificates may be issued for the full amount of purchase for 6 months from the original purchase date. Please be aware, house credit certificate must be used within 6 months from the original date of purchase of the order in which the house credit certificate is associated. House Credit Certificates can be used in full or in partial amounts for multiple orders and do not have to be used for the same tests or the same person in which the credit was issued. If you have not used your house credit certificate by the expiration date, no credit or additional services will be provided. The expiration date of House Credit Certificates are always associated with the originating order. Orders using House Credit Certificates as full or partial payment will not be eligible for issuance of a new House Credit Certificate when the original order has exceeded the 6 month timeframe.
• Can I test anonymously?
  No, due to mandated regulations, Labs MD cannot provide anonymous testing. You will be asked for an ID at the Patient Service Center.
• Can I use Labs MD if I am a resident of the state of NY, NJ, RI, or HI?
  No, due to state laws we cannot provide services to residents of the states of NY, NJ, RI, or HI. The staff members at the Patient Service Centers are required to ask for ID. If you have recently moved from one of the states that we cannot provide services, please be sure you have proof of residence for the current state in which you reside.

Questions About Preparing for Your Lab Test

• Are there any special instructions I need to follow to prepare for my lab test?
  If any special instructions are required you will be informed in the communication accompanying your requisition.
  They will also be listed in the "Read before lab" section in your account.
  
  This information can also be found by clicking on “What's included” to the right of the test, on our website.
  
  
  Blood tests require that you wear sleeves that will roll up easily while urine tests require that you should be prepared to provide a urine specimen.
• Should I continue to take my medicine before getting my test?
  You should always consult the physician prescribing your medication before you stop taking the medication for any reason, including taking lab tests.
• How will I receive my requisition papers for testing?
  You will receive a notification email informing you that your requisition papers are available. This email will contain a link to the secure communications area where your requisition papers will be available. Please read the email for important information associated with the login process. Once you have successfully logged into the secure communication area, additional instructions will be available to guide you to the appropriate area to print out your requisition papers. Please read the communication that accompanies your requisition papers.
• Does "fasting" mean nothing at all to eat or drink for a specific amount of time?
  When instructed to "fast" for a specific amount of time, you should have no food or beverages other than water. You should drink plenty of water prior to all blood draws in order to be completely hydrated.

Questions About Taking the Tests

• Where are my laboratory tests performed?
  All specimens are analyzed at a CLIA Certified laboratory with the same state-of-the-art technology and attention to quality that thousands of doctors and hospitals within the U.S. trust and use for their own patients and family.
• How do I find a collection center near me?
  Use our Lab Location page to find a location, get a map and obtain driving directions.
• Do I need an appointment?
  Appointments are not required, although the Patient Service Centers do accept appointments. Appointments must be scheduled through the Patient Service Center selected during the ordering process and not through Labs MD. To schedule an appointment online with Quest Diagnostics visit www.questdiagnostics.com and select ‘Make an Appointment’ listed under ‘Take Action’.
• Will I be required to show ID?
  The staff members at the Patient Service Centers are required to ask for ID. We are not able to request that you not show ID.
• Will you file an insurance claim for me?
  No. Services provided through Labs MD are strictly self pay and are not eligible for submission as a claim to your health insurance provider. However, you can submit the receipt for reimbursement to many Flexible Spending and Health Savings Accounts for reimbursement.
• How long do I have to take my tests?
  Requisitions are valid for 6 months from the date of purchase. Requisitions will list an expiration date at the top of the form, requisitions not utilized by the expiration date are no longer valid as a prepaid requisition and are not eligible for reinstatement, credit or additional services.

Questions About Lab Test Results

• How will I receive my results?
  You will receive a notification email informing you that your results are available. This email will contain a link to the secure communications area where your results will be available. Please read the email for important information associated with the login process. Once you have successfully logged into the secure communication area, additional instructions will be available to guide you to the appropriate area to view and print/save out your results.
• When will I get my test result information?
  The turnaround time for test results can vary depending on the specific test ordered. Results are normally available within 2-10 business days. For a more precise turnaround, you can view the turnaround time for each specific test by clicking "info" next to the test on our website.
• Can my doctor view my results directly?
  No. While you can review your results online, we have restricted the online access to you personally; however, you have the opportunity to print a report that you can share with your doctor.
• How can I get copies of my old results?
  All results from 2009 and forward can be obtained by logging into your secure account using the email address and password associated with the order. Results prior to 2009 have been archived and are no longer available. To ensure you always have your previous test results, we do suggest you save a copy in your personal files.
• If treatment or medication is needed, will Labs MD write me a prescription?
  No, Labs MD only provides the requisition for testing and the results to you for the testing. We cannot provide you with a prescription for medication.
• Will you fax my results to my doctor?
  Results are only provided by being uploaded to our secure patient portal to be accessed by the individual being tested. If results need to be shared with another party, this is something that has to be done by the individual.