Can I get a refund for tests ordered?
Refunds are only permitted prior to submission of urine or blood specimens to a Patient Service Center for testing. Refund amounts will be 75% of the original purchase price. No refund after 21 days from receipt of payment. Refunds are only issued for payments made using a credit card, any form of alternate payments method used are not eligible for refunds.
House credit certificates may be issued for the full amount of purchase for 6 months from the original purchase date. Please be aware, house credit certificate must be used within 6 months from the original date of purchase of the order in which the house credit certificate is associated. House Credit Certificates can be used in full or in partial amounts for multiple orders and do not have to be used for the same tests or the same person in which the credit was issued. If you have not used your house credit certificate by the expiration date, no credit or additional services will be provided. The expiration date of House Credit Certificates are always associated with the originating order. Orders using House Credit Certificates as full or partial payment will not be eligible for issuance of a new House Credit Certificate when the original order has exceeded the 6 month timeframe.